Frequently Asked Questions

Yes. All savings accounts are insured up to $250,000 by the NCUA, and Common Trust deposits are also now insured by MSIC insurance. MSIC now fully insures excess shares and deposits above the federal insurance limit of $250,000 at Common Trust Federal Credit Union. MSIC fully insures, without limits, excess shares and deposits that exceed NCUSIF coverage. In other words, deposits of members of Common Trust Federal Credit Union are now insured in full. Excess Deposit Insurance provides safety, simplicity and convenience to depositors, at no direct cost to the individual credit union member.

The CTFCU routing number is 211386953.

There are 2 easy ways to become a member: Online or at a branch.

$15 is required to open a savings account.

New accounts may be opened online or at a branch.

You can make deposits in several ways:

• Visit a branch

• Set up Direct Deposit

• Deposit a check from anywhere using our Remote Deposit Capture

All members may request a direct deposit form at the branch.

Where are your ATMs located?

• O’Brien Rink – 55 Locust St. Woburn, MA

• BJ’s – 85 Cedar St. Stoneham, MA

If you use one of our ATMs, there are no fees; if you use a CO-OP machine, there are no fees, but if members use other ATMs, they are allowed 5 ATM transactions per month and $1.50 for any additional withdrawals.

Checks may be ordered on our website or at a branch.

Members can sign up for e-statements by calling or coming into the branch.

Bill payer can be accessed through your home banking account.

You will need to enroll in online banking using your CTFCU account number and the last 4 digits of your Social Security Number.

Personal information can be updated under the Member Service drop-down in online banking.

Lost or Stolen Debit Cards:

• Calling from within the U.S: 1 (888) 241-2510

• Calling from outside the U.S: 1 (909) 941-1398 (This number also supports incoming collect calls)

Lost or Stolen Credit Cards:

• Calling from within the U.S: 1 (888) 241-2510

• Calling from outside the U.S: 1 (909) 941-1398 (This number also supports incoming collect calls)

No, there is no monthly fee for a checking account.

A $15 minimum balance is required on your primary savings account.

Yes, you should contact CTFCU when traveling internationally.

Members can reset their home banking password by clicking on the “Forgot Password” link or by calling the branch.

Yes, our Mobile App is available for download in the Apple Store or Google Play.

Yes, members can set up electronic transfers on their home banking account.

Members can transfer funds between financial institutions by setting up an external transfer under Transfers on home banking.